About Us

Founded in 1994, Total Group has grown to deliver the industry’s most complete end-to-end facilities maintenance service solutions. The company’s genesis was in the commercial cleaning industry, but over time and through a demonstration of our outstanding service, innovative solutions and exceptional value, we have expanded to service more than 1,500,000m²of facilities for some of New Zealand’s most recognised corporations, land lord and facilities managers of quality tenancies in all major centres throughout Aotearoa. The company is 100% New Zealand owned and operated.

From the time you invite us to bid on your contract, through the renewal process at contract’s end, Total Group will constantly endeavour to provide you with a comprehensive set of high-quality cleaning and maintenance solutions that will assist  you in meeting your property maintenance related business objectives.

Putting Employees First

At Total Group, we put our employees first, so they in turn put our clients first. We know that people are our biggest asset and that a skilled and dedicated workforce is essential to providing a quality service to our customers. Every Total Group cleaner is a direct employee of Total Group and never a franchisee. Our staff members are given the resources to succeed and are empowered to provide excellent service. This allows us to keep our organisational structure flat, improving our response time and productivity. When our employees make decisions and solve problems, we deliver exceptional client service.

Continuous Improvement

Utilising data collected from our quality assurance tools, we continuously improve our processes to ensure that we deliver high quality service over a long period of time. Once our data is collected, we produce dashboards that are shared with our operations’ teams. They evaluate the data, look for deficiencies and areas of improvement, and then adjust the service being provided to ensure continuous improvement and client satisfaction.

Service Excellence

Service excellence is a guiding ethos for our employees, sets an expectation for our clients and defines our business purpose. Our goal is to be the most transparent, metric-based service provider in the industry and to exceed our clients’ expectations by consistently surpassing our key performance indicators (KPIs).

Innovation & Industry Leadership

We are an industry leader in using technology to improve quality, efficiency, productivity and environmental performance. We are also a leading member of several industry trade groups and actively participate in organisations such as EMA, FMANZ, Sustainable Business Network and SiteSafe, to stay up-to-date with trends, opportunities and challenges in the industry.

Total Group About Us